These account closure terms outline how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The purpose is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Extent of These Account Closure Terms
These terms apply to Spinjoys Casino accounts belonging to users with a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements could apply. The scope covers closures made by you, closures I perform for compliance or security reasons, and closures that result from a regulatory instruction. They work alongside my general terms and applicable law.
I may update these closure terms now and then, but changes shall not impact a closure request already in progress except if the law demands it. If any condition is unclear, seek independent advice before submitting a request. The language of the operational account record remains English, but Germany users can contact my support team for explanations.
Eligibility for Account Closure by Germany Users
You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need verification that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay liable for activity on your account until the closure is confirmed in writing.
Information Retention After Account Termination
After your account is deleted, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering obligations. For Germany users, retention periods comply with applicable legal requirements and my internal schedule. I restrict access to that data and do not use it for general marketing after closure unless you have separately consented.
I may keep records of the closure determination, the reason code, and communication with the account holder. This helps me prove the closure was handled correctly. You may submit a subject access request or request erasure where the law authorizes. https://rp-online.de/archiv/2016/09/23/ But I cannot delete data I am required to keep by a statutory retention duty.
Pending Balances and Withdrawal Rights
A voluntary closure does not remove your right to withdraw real-money funds not affected by a lawful restriction. After I close the account, I will compute the withdrawable balance and send it to a payment method that satisfies my verification checks. Germany users should make sure the payment method aligns with the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I finish required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you have any amount to Spinjoys Casino, I may offset that debt before returning the remaining balance.
Compliance Closure and Required Steps
I may be required to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not require your consent, and I may act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Voluntary Account Closure Steps
To shut down your account voluntarily, send a formal request through the contact details shown in my help centre. I ask you to indicate your associated email address and the reason for account closure so I can manage the request efficiently. I may need a conclusive identity confirmation before processing the closure. My support team will confirm the request and assign you a tracking number.
After I receive a full request, I usually process voluntary closure inside five business days. If extra documents are necessary, the duration may lengthen. Do not open or utilize a new account during this timeframe because that can delay the termination. I will transmit a confirmation email when the account has been shut down and no further play is allowed.
Validation Steps Prior to Account Closure
Before I finalise a closure, I might ask you to supply a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to preserve accurate records and block unauthorised access. I will not process a closure if the identity information you supplied earlier clashes with the request.
Upload documents through the secure upload link I provide. I do not require you to email sensitive files by unencrypted email. The verification step might add a short delay, but it is necessary to secure your funds and my platform. I keep verification records according to the retention rules outlined later in these terms.
Affiliate Account Deactivation and Commission Consequences
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is pending.
Deactivation of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already built up under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Reactivating and After-Closure Restrictions
A closed account is not automatically reopened. If you reconsider after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.